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Therefore, in contrast to North America where customer service numbers are typically free of charge to the caller, consumers in Europe often used to pay a premium above the cost of a normal telephone call.
The EU Consumer Rights Directive 2011/EU/83 came into force on 13 June 2014. Implementation detail, and hence the level of success in achieving this aim, varies considerably from country to country.
While the billing is different, calls are usually routed the same way they are for a toll-free telephone number, being anywhere despite the area code used.
These telephone numbers are usually allocated from a national telephone numbering plan in such a way that they are easily distinguished from other numbers.
In some jurisdictions, telephone companies are required by law to offer such blocking.Computer criminals have used premium-rate numbers to defraud unsuspecting Internet users.One scheme involved inducing users to download a program known as a dialer that surreptitiously dialed a premium-rate number, accumulating charges on the user's phone bill without their knowledge.A call to either one of these numbers can result in a high per-minute or per-call charge.
For example, a "psychic hotline" type of 1-900 number may charge .99 for the first minute and 99 cents for each additional minute.
Initially, consumers had no choice regarding the accessibility to 900/976 numbers on their phones.